Helpdesk - How it was once and and how it is today

Terry Freedman brought this to my attention. A wonderful analogy to today's helpdesk.
YouTube - Introducing the book (repost)
Have fun!
 
 

technorati tags:, , ,

Blogged with Flock

Language:

Add new comment

Creative Commons License
All content on the site authored by Ulrich Schrader is licensed under a Creative Commons-License. Other licenses may apply for other authors.
Creative Commons explained

User login